Shipping / Returns / FAQ
HOW FAST DOES MY ORDER SHIP OUT?
Little Boogaweezin takes between 1-5 business days after purchase to process and ship out all domestic and international orders. Orders may take longer, sometimes 10-12 business days (not including weekends), to ship during promotional sales that LB has due to volume. You can email us any time to receive an estimate time that your package is expected to ship.
HOW DO YOU SEND MY PACKAGE AND DO YOU OFFER TRACKING?
Little Boogaweezin ships all packages USPS Standard First Class with a tracking number. Customers receive a tracking number to the email listed on their order form.
INTERNATIONAL SHIPPING AND TAX?
Little Boogaweezin does ship internationally. Shipping times for international packages can take between 3-5 weeks. With international shipping packages are sent First Class International with USPS. Once the package leaves the US, we are unable to track it. The customer is responsible for all purchase tax from the country in which they reside. If an international order is returned to our headquarters due to any reason, we do not refund the original order.
LOST, STOLEN OR DELAYED PARCELS?
Little Boogaweezin is not responsible for any domestic or international lost, damaged while in transit, or stolen packages. Packages that are marked as delivered through USPS tracking, but have not yet been received, are the responsibility of the customer, and the customers local Post Office. The customer must contact the Post Office in which they reside in these rare situations. Delayed scanning on the customers USPS tracking is beyond our control once the package leaves our premises. USPS will need to be contacted.
DO YOU DO RETURNS?
I NEED TO CANCEL MY ORDER!
If for some reason you wish to cancel your order, LB will honor it within the first 24 hours from when your order has been placed.
DO YOU OFFER EXCHANGES?
Little Boogaweezin will be happy to exchange unworn/unwashed items with tags attached, for another size or style in the LB store. If the desired replacement item is not in stock, we will issue the customer a store credit in the amount of the original purchase. The customer must contact Little Boogaweezin at firstname.lastname@example.org within 48 hours of delivery to be eligible. The customer will need to have our 'Product Exchange Form' sent to them to be included in the returned package. The customer is responsible for all shipping costs back to LB HQ. If the exchange is approved, the customers store credit will not be issued until we have received and processed the item in-house. DO NOT send anything to our PO Box. The address for exchanges will be listed on the 'Product Exchange Form'. In the event an item is shipped to our PO Box, LB is not responsible.
SALES EXCLUDED FROM EXCHANGES
The LB Brand will not honor exchanges on purchases made during a promotional sale. If the customer is unsure of sizing, please contact the LB Brand prior to completing the transaction.
WHAT IF MY ITEM ARRIVES AND IS DEFECTIVE?
In the event any of our products arrive defective, please contact us immediately at email@example.com for a 'Damaged Item Return Form'. Quality is extremely important to the LB brand, so if something slips through the cracks with our quality, we would absolutely like to issue a refund. The product must be unworn, with tags attached to be eligible for a full refund. We do require you to email us photos of the damaged product in order for us to be able to review your claim. Claims must be received within 48 hours of your package being delivered. DO NOT send anything to our PO Box. The address for your return will be listed on the 'Damaged Item Return Form'. In the event an item is shipped to our PO Box, LB is not responsible.
WHAT IF I HAVE A QUESTION YOU DIDN'T ANSWER HERE?
Please email us any question(s) you may have at firstname.lastname@example.org